How can we help?
The questions we hear most, answered plainly. Anything else: info@olsenza.com — we reply within a few hours on weekdays.
Orders & Shipping
How long does delivery take?
Orders are prepared within 24 hours and shipped free across Norway. Delivery typically takes 5–9 business days, with tracking updates at every step.
Can I follow my order?
Yes — every order is tracked. You receive updates by email, and the Track Your Order page shows your parcel's journey at any moment.
Do you ship outside Norway?
Yes. Norway is our home market — orders here ship free from our local warehouse — but we also deliver across Europe and to most international destinations. Wherever you order from, your parcel travels fully tracked.
Is shipping really free?
Yes — on every order, with no minimum.
Returns & Refunds
What if something isn't right?
Not right? Then we'll solve it, simply — contact customer service and we'll arrange a replacement or refund, your choice.
How do I start a return?
One email to customer service is enough — we reply with simple instructions.
When do I get my refund?
Promptly after your return is confirmed, to your original payment method.
Products & Use
How do I know how to use my product?
Every product ships with a clear manual explaining how to use it — and you can email us for a copy any time.
Are your products safe for daily use?
Yes — every product is quality-checked and made from materials selected for daily use.
How do I warm the Neck & Shoulder Wrap?
Follow the included instructions for time and method; it's ready in minutes and stays warm through a long, unhurried pause.
Do the lotion and spray contain strong fragrances?
No — both are deliberately gentle: a calm oat-shea softness in the lotion, quiet lavender and cedarwood in the spray.
How do I clean my products?
Devices wipe clean; textiles carry simple care labels; the brush rinses in seconds.
Contact & Support
How do I reach you?
info@olsenza.com — we reply within a few hours on weekdays.
Where is Olsenza based?
Olsenza is operated by Arcloryx LTD, a company registered in the United Kingdom. Our warehouse is in Norway, close to our customers — which is what makes delivery fast, free and fully tracked.