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Shipping Policy

Ordering and Payment

Placing an order with Olsenza is straightforward and secure. After selecting your products, add them to your cart and proceed to the checkout page. Please verify that all shipping details have been entered correctly before confirming your order. You will then be directed to the payment page, where your purchase is completed within an SSL-encrypted environment. We support a range of trusted payment methods, including Klarna and major credit and debit cards (Visa, Mastercard), as well as other secure payment options shown at checkout.

Shipping Fees

All orders are shipped free of charge. No delivery fees apply and no minimum order value is required. An optional priority shipping service may be offered at checkout for an additional fee.

Order Processing

Orders are usually processed within one business day of being placed. Orders submitted in the evening, during weekends or on public holidays may require additional processing time.

Delivery Times

Following dispatch, delivery generally takes between 5–9 business days. Delivery times are estimates and may occasionally vary due to circumstances at the carrier.

Shipment Tracking

Once your order has been dispatched, you will receive an email containing your personal tracking number. You may also monitor the progress of your shipment at any time via the Track Your Order page on our website, from dispatch until delivery.

Lost Shipments

Should a package be lost or fail to arrive as a result of a logistical issue, we will first send you a replacement shipment free of charge. Where necessary, any further resolution will be handled in accordance with our Refund Policy.

Defective or Damaged Items

If your order arrives damaged or defective, please contact us as soon as possible. A replacement will be arranged at no additional cost. Should the replacement arrive with the same issue, or should a replacement not be available, you will be entitled to a full refund of your purchase.

Import Duties and Customs

Shipments may occasionally be selected for inspection by customs authorities, and in a small number of cases an import fee may be charged. Should you be charged any customs fees, please contact our support team and we will gladly assist you.

Unclaimed or Refused Deliveries

If a delivery attempt is unsuccessful and the package is not accepted, or if it is held at a post office or pickup point and not collected, it will be returned to us automatically. In such cases, we reserve the right to deduct a fee of 179 kr from the refund amount to cover the associated return shipping and handling costs.

Receipt of Your Order

Once your package has been delivered, you can enjoy your purchase right away. If you wish to exchange or return an item, please consult our Refund Policy for full instructions and eligibility details.

Customer Support

If you have any further questions regarding ordering, shipping or delivery, our customer service team is available to assist you. Please visit our Contact page or email us directly. We are committed to providing a smooth and reliable experience with Olsenza.