Good to know
How long does delivery take?
Your order is prepared within 24 hours and shipped free across Norway — typically arriving within 5–9 business days. It travels tracked the whole way, so it's never out of sight.
How can I track my order?
The moment your order ships, you receive a tracking link by email — and the Track Your Order page shows the journey any time. Tracking events can take a little while to appear; that's completely normal and no reason to worry.
What if my order hasn't arrived?
Parcels almost always turn up a little later than expected — and you never have to wonder alone. Contact customer service with your order number and we'll investigate with the carrier right away. If a parcel is genuinely lost, we'll make it right with a replacement or refund.
What if something isn't right?
Then we'll solve it, simply. One email to customer service is enough — we'll arrange a replacement or refund, your choice. No forms, no hoops.
How do I know how to use my product?
Every Olsenza product arrives with a clear manual that explains exactly how to use it. Misplaced it? Send us an email any time and we'll get it to you.
Is it safe for daily use?
Yes — every Olsenza piece is quality-checked before it ships and made from materials chosen for everyday use. The full ingredient list is always printed on the product itself; if you have sensitive skin, a quick look before first use is all it takes.